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Your profile

The Profile Settings page is about your own account, not your store: your name, email, phone number, password, sign-in methods, and dashboard language. The store information your customers see is managed in Store settings.

To open it, click Profile in the Account group of the sidebar.

Edit your personal information​

  1. In Personal Information, edit your Full Name, Email Address, or Phone Number.
  2. Click Save Changes.

If the email or phone format is invalid, a message appears under the field and nothing is saved.

Change your email or phone number​

A new email or number does not take effect on save. Your account keeps its current value until you confirm the new one:

  • New email — we send a 6-digit code and a confirmation link to the new address. Enter the code under Confirm your new email address and click Confirm, or open the link.
  • New phone number — we send a 6-digit code over WhatsApp to the new number. Enter it under Confirm your new phone number and click Confirm.

If the code does not arrive, click Send a new code. To back out, click Cancel this change.

If the phone field is locked with a message that phone changes are unavailable, a verification code cannot be sent to a new number right now. Contact support if you need your number changed.

Verify your email address​

If your email is not verified, a Verify your email address banner appears at the top of the page. Click Resend verification email and open the link you receive. The banner disappears once you return to the page after verifying.

If you request emails too often, the page asks you to wait before requesting another.

Connected accounts​

In Connected accounts you can link a Google or Facebook account to sign in with it as well as your password:

  • Click Connect Google or Connect Facebook and finish signing in with the provider.
  • Click Disconnect to remove a connected account.

You cannot disconnect an account that is your only way to sign in. Set a password first.

Changing your profile email does not change the address Google or Facebook has on file.

In the app installed from an app store, this section only lists accounts that are already connected.

Password​

  • Change Password — enter your Current Password, then New Password and Confirm New Password, and click Save Changes.
  • Set a password — shown instead if you created your account through Google or Facebook and have no password. It needs no current password, but your email must be verified first.

A new password must meet: At least 8 characters, One symbol (!@#$...), One number, and One uppercase letter. Each requirement is checked off as you type.

Dashboard language​

Dashboard Language sets the language of the dashboard interface you see: العربية, English, or Français. The options are shown in their own language so you can find yours whatever the interface is currently in.

Your choice is saved to your account at once and follows you when you sign in on another device.

This setting is separate from the Storefront Language your customers see, which you set on the Language tab of Store settings.

Delete your account​

In Delete my account, click Request account deletion. A page opens that explains how to send the request by email from your account address. We verify and process it within 30 days; it does not happen immediately. Deletion removes your store data and personal information, except what the law or legitimate business purposes (such as financial records) require us to keep.