Notifications
Zimam tells you what happens in your store in three ways:
- The Notifications list in the dashboard's top bar.
- Push notifications on the browser or phone where you turned them on, even when the dashboard is closed.
- Alert sounds inside the dashboard while it is open.
What you are notified about
You get notifications, in the list and as push alerts, for:
- New orders — from your storefront and from connected sales channels. See Sales channels.
- Order progress at the delivery company — an order is in transit, delivered, or returned.
- Delivery updates — how many orders had their status updated from the delivery companies.
- Problems sending an order to a delivery company — the upload failed, or its outcome could not be confirmed. Open the order to see why and retry. See Order delivery sync.
The notifications list also shows alerts about your store, such as a trial or subscription ending soon, your monthly order allowance running out, your storefront going offline, and low stock.
The notifications list
Click Notifications in the top bar to see your latest notifications. To mark them all as read, click Mark all read.
Turn on push notifications on your device
- Open Store settings, then the General tab.
- On the Device push notifications card, click Enable on this device.
- Accept the permission prompt your browser shows.
The status changes to Enabled on this device. To stop, click Disable on this device.
Push notifications are tied to the device and to the store:
- Turning them on for one device does not turn them on for your other devices. Turn them on on each device you want alerts on.
- You get alerts for the store that was open when you turned them on. If you manage several stores, switch to each store and turn them on there.
- Each member of your team turns them on on their own devices. See Team members.
iPhone and iPad
On iOS, push notifications work only when you open Zimam from the Home Screen. In Safari, tap Share, then Add to Home Screen, open Zimam from its icon, and turn notifications on. Until then, the card shows Install the app on iOS.
If it does not work
| Status shown | What to do |
|---|---|
| Notifications are blocked | You denied the browser permission earlier. Allow notifications for this site in your browser settings, then try again. |
| Push is not supported here | Use a modern browser. |
| Registration failed | The permission is granted but the device could not be registered. Try again later. |
Alert sounds
In the Notification sounds section of the same card:
- New orders — pick the sound that plays when a new order arrives, such as Chime or Cash.
- Other notifications — pick System sound or one of the same sounds.
- Click Play to hear the selected sound.
- Move Sound volume to set the level.
These sounds play only while the dashboard is open. The sound of a push notification outside the dashboard is controlled by your browser and device. Your sound choices are saved in this browser only.